No product may be returned without the prior authorization of Superior. Authorization for the return of a product must be requested no later the than thirty (30) days after the date of order for the product. To request authorization for a return, call (888) 590-7998 or send an email to sales@superiorpress.com.
If authorization for the return of a product is granted on the basis of a customer claim that the product is defective, Superior shall determine, in its sole discretion after examination of the returned product, whether the claim of defect is justified. If the claim is deemed to be justified, Superior will replace the product without additional charge, and will ship the replacement product to the customer at the expense of Superior. If the claim is deemed to be unjustified, the original product will be reshipped to the customer at the customer’s expense. In either case, the customer will remain liable for the purchase price of the product.
If authorization for the return of a product is granted on the basis of a customer error, the product shall be returned to Superior at the customer’s expense. The product must be completely intact, and in its original packaging; otherwise, no credit will be issued. Superior will credit the customer for the amount of the invoice for the returned product, less a restocking charge. The original cost of shipping the product to the customer will not be refunded.
